Everyday
€300 + VAT / month
8 hours of concierge time per month
Much more than a simple concierge.
We look after your home, your pets and your way of life in Portugal.
Your life in Portugal, taken care of.
This month
3.75 h
of 8 h left
Home & pet care
We're on it
Airport driver
Needs your OK
Private dining
Taken care of
Private early access
Join the waiting list.
Be among the first to experience a more considered way of living in Portugal.
Your life in Portugal, taken care of.
We look after your home, your pets and your way of life — one message is all it takes.
Explore all services
Private chefs
Arranged for you
Spare keys
Kept safely
Pet care
While you're away
Groceries
Fridge stocked
Reservations
Confirmed
One concierge. One message. Everything followed up.
What makes us different01
Three things you can count on.
A dedicated person
One named concierge who knows the home and remembers how you like things.
Clear costs before approval
Every quote sent in writing. Nothing booked without a yes.
Updates without chasing
Confirmed when arranged, and again when done.
What's included02
Exactly what you get.
Your concierge's time, Monday to Friday, 9:00–18:00 Lisbon time: finding, briefing, booking and following up. Messages, quick calls, a monthly home check and keeping your keys come on top, never counted.
Your concierge
- — Concierge time each month (8 h Everyday, 32 h Premium)
- — Messages and quick calls never counted
- — One named concierge who knows your home
- — Your private WhatsApp group
- — Your preferences remembered
- — Every quote in writing before booking
- — A weekly summary on WhatsApp
Your home
- — Cleaning and fresh linen arranged
- — Repairs and maintenance booked and followed up
- — Condominium matters answered
- — Electricity, water and internet sorted
- — A monthly home check with photos
- — Your keys kept safely
Your stays
- — The home prepared before you arrive
- — Fridge stocked
- — A driver at arrivals
- — Tables booked, or a private chef arranged
- — Deliveries received while you're away
Your paperwork
- — Letters and emails in Portuguese explained
- — Replies drafted and sent where we can
- — Renewals and deadlines kept in view
- — Introductions to trusted lawyers, accountants and architects
Your first month
- Week 1
Welcome call with your concierge. We set up your private WhatsApp group.
- Week 1–2
Home walk-through, in person or by video. Keys, access, appliances.
- Week 2–3
Your home file: suppliers, contracts, condominium contacts, how you like things.
- From then on
One message per request. Costs to approve, then updates until it's done.
Paid separately, always approved first
You only pay for what you approve, at the supplier's price, quoted in writing. No markup.
- — Supplier and contractor work
- — Groceries and purchases
- — Professional fees
- — Extra concierge time: €50 + VAT per hour, only after you approve
The problem03
You bought the home. Then came everything else.
12 contacts. 12 conversations. 12 follow-ups.
- Plumber · Not answering
- Cleaner · Cancelled again
- Condominium · Email in Portuguese
- Electricity & water · Transfer pending
- Internet · Needs someone at home
- Electrician · Only speaks Portuguese
- Insurance · Which policy?
- Accountant · Waiting for documents
- Locksmith · No reply
- Lawyer · Who can I trust?
How Sienna Care works04
One message. We arrange the rest.
- 1
Tell us what you need
By WhatsApp, the app, email or phone, with your preferred dates.
- 2
Approve the plan and costs
Every quote in writing. Nothing goes ahead until you say yes.
- 3
We arrange it and keep you posted
Confirmed when arranged, and again when done.
Your plan05
What would you hand over?
Tap everything you'd like taken care of. We'll send you a plan with what's covered by the membership and what would be quoted separately.
Membership06
Three ways to work with us.
Premium
€1,000 + VAT / month
32 hours of concierge time per month
One-off
Fixed fee
One request · Fee agreed before you approve · No subscription
Questions07
Before you join.
Can I join if I rent my home?
Yes. You're welcome whether you own or rent your home.
What does the membership cover?
Everyday is €300 + VAT a month for 8 hours of concierge time in total; Premium is €1,000 + VAT for 32 hours. Supplier costs are separate, quoted in writing, and nothing is booked without your yes.
When can I reach my concierge?
Monday to Friday, 9:00–18:00 Lisbon time. Messages outside those hours are answered the next working day. In an emergency, call the emergency services or your building first.
What if I need more hours?
We tell you before you reach them. Extra time is €50 + VAT per hour, in 15-minute blocks, only after you say yes. Unused hours don't carry over.
What if I'm not in Portugal?
That's when Sienna Care is most useful. We arrange access, follow the work and send updates until it's done.
Where do you work?
Lisbon, Porto and the Algarve. Elsewhere in Portugal, tell us and we'll say plainly whether we can help.
Do you give legal, tax or financial advice?
No. We introduce trusted professionals. Their advice and fees are their own.
Can I cancel?
Yes, anytime. Monthly subscription, no setup fee and no exit fee.
Get in touch08
Tell us what you need.
A few details about your home and what you'd like help with. We'll reply to arrange a first call. No commitment.
WhatsApp +351 917 053 406